If you have concerns about the quality of life and care for yourself or a loved one, there are resources available to help. 

Below is a list of agencies, including the ombudsman program, that may be able to assist you. 

Kansas Long-Term Care Ombudsman Program

A state-wide advocacy organization seeking to improve long-term care facility residents' quality of life and care. Ombudsmen investigate and work to resolve complaints made by or on behalf of residents of long-term care facilities. In handling complaints, Ombudsmen respect resident and complainant confidentially, encourage resident empowerment, and focus complaint resolutions on the resident’s wishes.

All investigations are confidential and provided at no charge.

Contact:

Office of the State Long-Term Care Ombudsman
900 SW Jackson, Suite 1041
Topeka, Kansas 66612

Phone: 785-296-3017 or toll-free 1-877-662-8362
Fax: 785-296-3916
Email: LTCO@ks.gov

Submit a Complaint Online

Kansas Department For Aging and Disability Services

The Kansas Department for Aging and Disability Services (KDADS) licenses and regulates Kansas's long-term care facilities and provides a toll-free telephone system through which consumers may file complaints. KDADS is responsible for investigating allegations of abuse, neglect, exploitation, and failure to provide adequate care and services to residents in adult care homes.

Tips when reporting to KDADS:

• Keep notes of your report
• Provide facility name and address
• Request a surveyor contact you when conducting an investigation
• Request and retain an intake number
• Request to receive a determination letter

Information on how to contact the hotline is listed below:

Toll-free: 1-800-842-0078
Fax: 785-296-0256
Website: www.kdads.ks.gov

Kansas Adult Protective Services

Adult Protective Services (APS) responds to reports of abuse, neglect or exploitation of adults. Intervention is available to adults aged 18 and older who are unable to protect themselves. This includes individuals who have physical, emotional or mental impairments.

APS provides this service for adults who reside:

• in the community
• in facilities licensed or certified by the Department for Children and Families
• in adult care homes and other facilities licensed by the Kansas Department for Aging and Disability Services when the alleged perpetrator is not a resident of or on the staff of the facility

Contact:

Toll-free: 1-800-922-5330
Website: www.dcf.ks.gov

Attorney General's Medicaid Fraud Control Unit

The Attorney General’s Office works to protect Kansas citizens and the Kansas Medicaid program by identifying, investigating and prosecuting Medicaid provider fraud, as well as physical abuse, neglect, and financial exploitation of dependent adults in residential care facilities and board and care facilities that receive Medicaid funding. The Medicaid Fraud and Abuse Division has statewide jurisdiction to investigate and prosecute allegations involving these areas of fraud and abuse.

Contact:

Toll-free: 1-866-551-6328
Website: www.ag.ks.gov